Often founders focus on the wrong things or on minor issues. Sometimes this happens with controlling or micromanaging founders who struggle to let go of what they used to do themselves. A former engineer who steps in to fix bugs and feels good after shipping something quickly is not doing their job as CEO - they are doing someone else's job and neglecting their own. Reaching for low-level tasks because they feel manageable is a very human response. It is also a very costly one.
Another version of this is the CEO who is convinced they are simply better than their team at a particular skill. I worked with a CEO who was certain he was better than anyone on his team at persuading talented people to leave well-paid stable careers for his startup. The underlying belief - "if it was me it would have been done long ago" - is almost always a distortion. The founder did those things when the company was 10 people. The company is now 100 people, and the complexity of operations has grown in ways the founder often does not account for.
With less experienced founders, there is a third pattern: freeze. Faced with a problem they don't know how to solve, they gravitate toward problems they do know how to solve. If you know nothing about building a spaceship but are assigned to build one, you will naturally spend a lot of time discussing the color of the frame. Because that is what you know. As a CEO, you should always know what is worth your time - and be honest with yourself when you are avoiding what is not.
Attributing success entirely to yourself is not just inaccurate - it is dangerous. It leads to dismissing input, undervaluing the people around you, and making decisions without the information you need. You should always hire people who are smarter than you in their domain. A CEO who is the smartest person in the room has hired wrong.
Your executive team should be in no doubt that their goal is to make the company successful - not to protect their own territory. When that stops being the case, it is the CEO's job to name it and address it directly.
The CEO should steer the conversation back on track and make clear to both executives that power fights are not a productive use of anyone's time. And it will never be tolerated.
You will see a lot of startups with employees who have worked there for 8-10 years. The worst setup is when those people have never worked anywhere else and have no industry experience outside of what they built with you.
The best people always have the most options. If the company is doing nothing to develop or retain talent, the best people are the first to leave. We can talk a lot about loyalty, but nobody will stay in a company with no career progression and poor pay simply because they like the founder. If they do stay - it most likely means they have nowhere better to go. Do not let your ego convince you otherwise.
People also simply get tired. Someone who gave everything in year one will not sustain that indefinitely, nor should they be expected to. Keeping someone who is no longer performing out of loyalty is not generosity - it is actively demoralizing to everyone working hard around them.
The pattern works in both directions. The moment friction appears with an executive, the CEO writes them off. Meanwhile, executives who are easy to be around get away with repeated underperformance - because the CEO enjoys the relationship and finds reasons to justify keeping them.
Always use external metrics to evaluate your executives - not internal ones. Compare against what is standard in your market. If you run a customer support team, look at cost per agent, response time, and ticket resolution time against industry benchmarks.
If your executive reports a 40% improvement compared to how things were before they joined, ask yourself what that baseline actually was. A 40% improvement on a very poor starting point may still be well below what any comparable company is achieving.
You want to separate what people say about themselves from what they actually deliver. No executive will ever tell you they failed a project or wasted the company's time. Everyone presents their work in the best possible light, especially if this is what you encourage. Quantify the results your executives bring. Their job is to work together to make the company better - not to compile an impressive-sounding list of activities for the weekly meeting.
If your executive has never once admitted to making a mistake, ask yourself whether that is actually possible. Startups require failing fast in order to learn. An executive who has never failed at anything is almost certainly someone who is more focused on protecting their image than on the company's progress.